Terms and Conditions

Terms and conditions governing the use of Cliqer software and services.

Agreement to Terms

By accessing or using Cliqer, you agree to be bound by these Terms and Conditions. If you do not agree, you may not use our services.

The Cliqer desktop app for Mac and Windows shows these terms when you first open it and again whenever they change. Pressing Accept is your agreement to them. We keep a record of each acceptance, as our Privacy Policy describes.

Definitions

Software: Any software product made available by Cliqer, whether hosted by us or installed on your devices, including the Cliqer desktop app for Mac and Windows, the Cliqer Remote apps and their updates
Customer: The entity that has purchased access to the Software
User: Any individual authorised by the Customer to use the Software
Customer Data: Any information uploaded to the Software by the Customer or Users

The Software

Cliqer is hosted software together with apps you install on your own devices: the Cliqer desktop app for Mac and Windows and the Cliqer Remote apps. Connections are encrypted in transit, and media and control normally travel directly between participants (peer to peer). Unless otherwise stated, we do not store information transmitted through it.

Our servers coordinate rooms and set up the peer-to-peer connections between hosts and clients ('signalling'). When a direct connection is not possible, our servers relay the data, encrypted in transit, between them without storing it.

We reserve the right to upgrade, maintain, and alter the Software at our sole discretion, provided we do not intentionally cause loss of Customer Data or fundamentally decrease the utility of the Software. This includes updates to the desktop app.

Payment

Fees are payable monthly or annually in advance
All payments are processed via Stripe
No refunds are payable for annual subscriptions, except as set out in Your Right to Cancel
Prices exclude applicable taxes unless otherwise stated
Education pricing (50% off monthly and yearly plans, never one-time keys) is for an individual student or teacher with a confirmed school or university email, for personal teaching and learning use only; institutions buy at list, volume or Enterprise pricing
Late payments may incur interest at 4% above the Bank of England base rate

Your Right to Cancel

If you buy as a consumer (for yourself, not for a business) in the United Kingdom or the European Economic Area, you can cancel within 14 days of the day you buy.

Plans (monthly or annual): when you buy, you ask us to start your plan straight away. If you cancel within 14 days, we refund what you paid less an amount for the days you had the plan. We email you a reminder 5 to 7 days before a renewal: before every renewal of an annual plan (and also 28 to 30 days before), and every 6 months for a monthly plan.
One-off licence keys: when you buy, you ask us to issue your key straight away and accept that you lose your right to cancel once we issue it.
How to cancel: in your dashboard open Billing and press "Withdraw from contract here", or go to cliqer.io/withdraw (no sign-in needed: we email you a code to confirm it is you). You can also email info@cliqer.io from your account email within the 14 days, saying you want to cancel and the date you bought. You can use the form below, but you do not have to.
Refunds: we refund within 14 days of your cancellation, to the payment method you used.
A free trial is not a purchase. The 14 days start when you first pay.

Model cancellation form:

To CLIQER LTD, Quadrant House, 20 Broad St Mall, Reading, RG1 7QE, United Kingdom, info@cliqer.io: I give notice that I cancel my contract for the following: plan or key Bought on: date Name: your name Account email: email Date: today

This does not affect your other legal rights as a consumer.

Licence and Use

Subject to this Agreement, Customers receive a limited, non-exclusive, revocable licence to access and use the Software, including to install and run the desktop app on as many computers as your plan or licence key allows.

You agree NOT to:

Share account credentials between multiple individuals
Use the Software for unlawful, immoral, or abusive purposes
Copy, reverse engineer, or decompile the Software
Exceed the number of licensed Users or computers

We may suspend access if you breach this Agreement and fail to remedy within a reasonable time.

Room Chat and Objectionable Content

Presenters and room hosts can exchange messages in a room, on the web and in the Cliqer Remote app. Messages a presenter sends go to the room host. Before sending a first message from a device, a presenter accepts these terms.

We have zero tolerance for objectionable content and abusive users. You agree NOT to send:

Offensive, hateful, harassing, threatening, sexual or otherwise objectionable content
Content that abuses, impersonates or targets another person

The web presenter and the Cliqer Remote app mask a list of common offensive words in the room messages they show and send. If we find or are told about objectionable content, we remove the user who sent it: we may suspend or terminate their account and access to Cliqer without notice.

Reporting and blocking:

Report a message you received with the flag next to it in the chat (in the Cliqer Remote app, pressing and holding the message works too), or email info@cliqer.io
A report sends us the message as you received it, the room code, the host's display name when your device knows it, your presenter name, your optional reason and the random device tag of your app or browser
Reporting a message also hides every host message in that room on your device from then on. Block does the same without a report, and Unblock in the chat undoes it
We review reports within 24 hours and act on them, including removing the offending user

Customer Data

You retain all rights to your data
We obtain no right, title, or interest in Customer Data
You are responsible for the accuracy, quality, and legality of your data
We may delete Customer Data if payments remain outstanding

Data Privacy

We comply with applicable Data Protection Legislation including GDPR. When acting as a Data Processor, we:

Process data only per your written instructions
Implement appropriate technical and organisational security measures
Notify you promptly of any data breaches
Delete or return data upon termination

Security

We use industry-standard systems to protect Customer Data security. You agree not to do anything to prejudice the security of our systems or the information on them.

Intellectual Property

The Software and all associated IP remain property of Cliqer
You own IP in documents generated using the Software (except layout)
You may not copy, alter, or use the Cliqer name without consent

NDI Technology

The Cliqer desktop app includes the NDI® Software Development Kit (the "NDI SDK") to send and receive video over NDI®. NDI® is a registered trademark of Vizrt NDI AB. The NDI SDK and the NDI® libraries are owned or licensed by Vizrt NDI AB and its licensors, copyright © Vizrt NDI AB. Cliqer is not a product of NDI and is not sponsored by NDI. For your use of the NDI parts of Cliqer:

You may not modify the NDI SDK, the NDI® libraries or any part of them
You may not reverse engineer, disassemble, decompile or recompile the NDI SDK, the NDI® libraries, or the protocols they use, whether sent or received over a network or used on a physical or virtual machine, and you may not attempt to do so
You may not circumvent any technical limitation of the NDI SDK or the NDI® libraries
You may not remove, obscure or alter any proprietary notice or label in or on them
NDI and its licensors give no warranty of any kind for the NDI SDK or the NDI® libraries, and to the extent permitted by law disclaim all liability for any damages, whether direct, indirect, incidental or consequential, arising from your use of Cliqer
You must comply with all applicable export laws and regulations, including those of the United States, and must not export Cliqer or any part of it in violation of them
If you develop products that use Cliqer together with the NDI SDK, you must comply with the NDI SDK licence terms, keep those products fully compatible with NDI®, and include the terms of this section in your own end user licence agreement

Confidentiality

Both parties agree to keep Confidential Information secret and not disclose to third parties except as permitted.

Warranties

We warrant the Software will meet described functionality
We target 99.5% uptime availability (excluding scheduled maintenance)
The Software is otherwise provided "as is" without additional warranties
We do not warrant uninterrupted or error-free operation

Liability

YOU USE THE SOFTWARE AT YOUR OWN RISK
Maximum liability is limited to one month's prepaid fees
We are not liable for indirect, consequential, or incidental damages
We are not responsible for third-party infrastructure issues

Hardware

Hardware (such as the Cliqer 8K Video Wall Controller) is sold to businesses only. By ordering you confirm you buy in the course of your business, not as a consumer.
The price includes insured delivery to a UK address. Cliqer is not VAT registered, so no VAT is charged.
There is no manufacturer or Cliqer warranty beyond the rights the law gives a business buyer.
If the hardware arrives faulty or not as described, tell us within 14 days of delivery and we refund the price in full, delivery included, once it is returned.
Orders cannot be returned for a change of mind.
Our total liability for any hardware order is limited to the price you paid for it.
We check every hardware order before dispatch and may decline any order. If we decline it, you are not charged, or we refund you in full.
For hardware, this section applies in place of Warranties and Liability above.

Termination

We may terminate with 14 days' written notice
Either party may terminate for material breach not remedied within 28 days
Either party may terminate immediately upon insolvency events
Pro-rata refunds only if we terminate without cause

You may not assign rights under this Agreement
We may reference your use in promotional materials
No waiver of any clause unless provided in writing
We may amend these terms at any time with reasonable notice

CLIQER LTD
Quadrant House, 20 Broad St Mall, Reading, RG1 7QE, United Kingdom
info@cliqer.io

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