Account FAQ

Quick answers to common account questions, such as a licence key at its device limit, changing computer, releasing a computer you no longer have and finding your key.

Where is my licence key?

In My Licences. Sign in to the account that bought it, find the licence card and click the copy button next to the key. See Licences and devices. A new key appears there after payment.

The app says my key is at its device limit

Every seat on the key is in use by another computer. Free a seat in one of these ways:

Release a device on the website. In My Licences, click Manage devices on the key, then Release next to a computer you no longer need. Then sign in again in the app.
Sign out on the other computer. Signing out of the Cliqer app gives that computer's seat back.
Use the button in the app. Press Change licence or press here to deactivate all other devices. This frees every seat on the key. It needs the account that owns the key: if the app asks you to Sign in with the account that owns this key to free up a device, sign in with that account and the app finishes the job.
Add seats. A licence with more seats allows more computers at once. See Buying seats.

If you sign in with your account instead of a key and see All seats for your licence are in use. Sign out on another device first., use options 1 or 2.

Sign out of Cliqer on the old computer if you still can: that frees its seat. If you can't, release it from the website: My Licences, Manage devices, Release. Then install Cliqer on the new computer from the Download page and sign in with your key or account.

How do I release a computer I no longer have?

You do not need the old computer. Open My Licences, click Manage devices, find it in the Devices on this key list (the list shows its name, platform, version and when it was last seen) and click Release. Its seat is freed straight away.

If you cannot release it yourself, Cliqer also reclaims forgotten seats by itself: when the key is full and a new computer signs in, a seat that has not been seen for more than 25 hours is released for it.

My key belongs to no account and the device limit stays

A key that is not linked to any account has no website sign-in to release devices from, and the app's release button needs the account that owns the key. In the app, pressing Change licence or press here to deactivate all other devices frees nothing and shows the device limit message again. The other devices can only be released by our support team. Contact us and quote the key. There is no button in the dashboard or the app that links a key to your account.

Can I release a device from the website?

Yes. See Release a device from the website. You must be signed in to the account that owns the licence.

How do I download an older version?

Open the Download page while signed in.

If your key runs only versions up to a certain release (a perpetual key), the page shows Your version, Cliqer v... with the installers. The page says your licence includes every version up to that release and the installers are yours to keep.
The legacy Cliqer v1.9.7 desktop app is under Looking for Cliqer v1 (Legacy)?. It no longer receives new features.
The page does not list other old releases. If you need one, contact us.

To run a newer version on a perpetual key, renew updates. See Billing, invoices and renewals.

The app says to renew updates to unlock this version

Your perpetual key runs only the versions released in its updates window. Either install the version shown on the Download page under Your version, or renew updates on the key.

My licence shows expired, suspended or revoked

expired subscription: Renew licence buys the same plan again and keeps your key, if the plan is still on sale. Otherwise the card shows Choose a new plan or Contact support.
suspended or revoked: the card shows Contact support.

In the app, a licence like this offers Get a plan and Continue with the free plan, and Renew this licence when it can be renewed.

A menu item is missing from my dashboard

Some items depend on your plan or team. See Dashboard overview.

How do I change the email on my account?

You cannot change it yourself: the email in Settings is greyed out. Contact support to change it. The Billing email under Billing details only sets where invoices go, not how you sign in.

I released a device. Is the app still running there?

Possibly. Releasing frees the seat but does not close the app on that computer, unless you released the last seat on the key. The app re-checks its seat when it is opened, at most once every 24 hours, and can take a free seat again. Quit Cliqer or sign out on that computer too. See What happens to the app on the released computer.

My computer is not listed under Manage devices

Manage devices lists Cliqer version 2 computers only. A computer on the older v1.9.7 app is not listed and the seat count stays 0 / N, but it uses a seat while it is open and connected as a host, and frees it when it closes. See Devices that are not listed.

How do I cancel a PayPal subscription?

Cancel it in your PayPal account, under automatic payments. The PayPal row on Billing is information only and has no Cancel button. See Cancel a PayPal subscription.

I am on a team. Where is the team's licence key?

My Licences shows only licences registered to your own account, so a team member does not see the team's keys there. Once you have accepted the invitation, sign in to the Cliqer app with your account and it takes a seat from the team's licence, with no key to paste. See Team licences and members.

You cannot set one up yourself. Settings, Security offers email codes only. If an authenticator is already set on your account, sign-in asks for its 6-digit code. Contact support for anything else. See Authenticator apps.

Change your name, avatar, password, two-step sign-in, biometric sign-in and notifications, and learn how signing in works on the website and in the app.