Privacy Policy

How Cliqer collects, uses, and protects your personal information.

Overview

This Privacy Policy describes how Cliqer collects, uses, and discloses your information when you use our services.

Company: CLIQER LTD, Quadrant House, 20 Broad St Mall, Reading, RG1 7QE, United Kingdom

Information We Collect

Personal Data

When using our Service, we may collect:

Email address
First and last name
Phone number
Address information
Usage Data

Usage Data

Automatically collected information includes:

Device IP address
Browser type and version
Pages visited and time spent
Unique device identifiers
Mobile device information (when applicable)

When you accept our Terms and Conditions, in the Cliqer desktop app or when you buy on cliqer.io, we keep a record of it: which version of the terms you accepted (we keep the exact text of every version), when, your account and licence if you are signed in, the device ID the desktop app uses, the app version and platform, your order number when you buy, your IP address and your browser or app details. We keep it to show what you agreed to and when, if a question about our agreement comes up.

Cliqer Remote Mobile App

The Cliqer Remote app (iOS and Android) uses a room code and the presenter name you enter to connect you to a room. Your name is shown to the room host and to the other people in the room. The app creates a random per-install device tag and a short-lived presenter key so it can reconnect to the room. These values are used for app functionality and are not advertising identifiers.

When you join a room, our servers keep a connection record: the room code, the name you enter, the app version and platform, your IP address, your approximate country and city, and the times you connect and disconnect. We keep it for about 30 days to run the service, handle abuse and support you. We keep server logs for up to one year, and security records (sign-ins and other requests to our servers, with IP address) for up to one year.

QR codes are scanned on your device and the camera image is not uploaded. If a room host invites you to a call, your camera and microphone remain off until you choose to join. After you join, audio and video are sent to the room host over encrypted WebRTC. A relay may carry the encrypted connection when a direct connection is unavailable. The network providers that operate the connection and relay servers see your device IP address when the call connects. Cliqer does not record or retain that media.

On Android, QR scanning uses Google ML Kit. QR images and barcode contents are processed on your device and are not sent to Google. Google states that ML Kit collects device information, app versions, per-installation identifiers, performance metrics and API configuration, and that it uses this data for diagnostics and usage analytics.

Messages you choose to send in a room are delivered to the room host and intended recipients. The Cliqer Remote app keeps up to 200 recent messages in memory for the current session. Cliqer does not retain this room chat after the session ends, except a message you report. A report (the message as you received it, the room code, the host's display name when your device knows it, your presenter name, your optional reason and your device tag) is emailed to us. A copy stays in our mailbox and email log until we delete it after handling the report; you can ask info@cliqer.io to delete it sooner.

If you pair the app with Cliqer on your computer, the app sends the device name you choose and a public key it creates on your device. Our servers store them with the time you paired and the last time the device connected, linked to a random key that identifies your computer, of which we store only a hash. We keep this until you unpair the device in the app or remove it in Cliqer on your computer. While at least one device is paired with a computer, we also keep that computer's name (the name its operating system gives it, or "Cliqer on" and the operating system) and when Cliqer was last open on it, so your paired devices can list it; both are deleted when no device is paired with that computer any more. Face ID, Touch ID, fingerprint or screen lock is checked on your device to use that key and is never sent to us. The commands you send from the app are passed to your own computer and are not stored. The Apple Watch and Wear OS apps work linked to your phone or on their own. Linked, they show the slide number and timer that your phone passes to them over the watch's own link to the phone, send your Next and Back taps back to it, and do not connect to Cliqer's servers. When you join a room on the watch itself, the watch connects to Cliqer's servers as a presenter, like the phone app: it sends the room code you enter, the watch's name as your presenter name and a random presenter key it creates so it can reconnect, takes a presenter place in the room, and our servers keep the same connection record as for the phone app. The watch keeps the last room code and that key on the watch.

The app stores your last room, presenter name, display preferences, whether you accepted the chat terms and the rooms whose host messages you blocked on your device for convenience. You can remove this local data by clearing the app's data or uninstalling it.

Zoom input

Cliqer Studio can bring a Zoom meeting in as inputs. To do that you connect your Zoom account to your Cliqer account on cliqer.io, and Cliqer then joins meetings on your behalf.

What we collect from Zoom. When you connect, Zoom gives us your Zoom user ID and your Zoom display name (or your first and last name when you have no display name), and a sign-in token that lets Cliqer act for you. We store these linked to your Cliqer account, with the time the connection was last updated.

Why. Only to let Cliqer join the Zoom meetings you choose, as your Zoom account, and to show which Zoom account is connected. We do not use Zoom data for advertising, and we do not sell it.

When you join a meeting. The app sends us the meeting number. We use it, with your stored sign-in token, to get short-lived tokens from Zoom that let Cliqer join that meeting. Those tokens are passed to the app and not stored by us, and we do not store the meeting number.

Storage and encryption. The Zoom sign-in token is stored encrypted (AES-GCM), on our servers, and is sent only to Zoom. Zoom replaces it each time it is used, and we keep only the latest one.

Meeting video and audio stay on your computer. The meeting's video and audio go from Zoom straight to Cliqer on your computer and are processed there. Cliqer does not upload or store them. They leave your computer only through what you send out: your Program back into the meeting, and the streams, recordings and outputs you set up. The meeting's host must allow Cliqer to record before any video or audio arrives.

Retention and deletion. We keep the connection until one of these happens, and then delete your Zoom user ID, Zoom display name and the encrypted token:

You choose Disconnect on https://cliqer.io/dash/zoom or Disconnect Zoom in the app. We also ask Zoom to withdraw Cliqer's access.
You remove the Cliqer app in the Zoom App Marketplace (Manage, then Added Apps). Zoom tells us and we delete the connection.
Zoom no longer accepts the token (for example after long disuse). We delete the connection the next time Cliqer tries to use it.
You delete your Cliqer account.

Zoom's own handling of your meeting data is covered by Zoom's privacy statement. To access, correct or delete your data, see Your Rights.

Cookies and Tracking

We use cookies and similar technologies to track activity and store information.

Types of cookies we use:

Type	Purpose
Essential	Authentication and core functionality
Preference	Remember your settings and choices
Functional	Personalised experience features

You can configure your browser to refuse cookies, though some features may not function properly.

How We Use Your Data

We use your data to:

Provide and maintain our Service
Manage your account and registration
Fulfil contracts and process purchases
Contact you regarding updates and security
Provide news and offers (with your consent)
Respond to your requests

Lawful Basis

Where UK or EU data protection law applies, we rely on these lawful bases:

Purpose	Lawful basis
Provide the Service, manage your account, process purchases	Contract
Keep a record of the terms you accepted	Legitimate interests (showing what you agreed to and when)
Keep the Service secure, prevent abuse and fraud, keep it reliable, respond to your requests	Legitimate interests
Keep tax, accounting and other records the law requires	Legal obligation
Send news and offers	Consent, which you can withdraw at any time

We do not sell, rent or share your personal data with anyone for their own use, marketing or advertising.

The only parties that handle it are our service providers: companies that process data on our behalf, under contract and only on our instructions, to run the service. Card details go to our payment processor directly and never reach us. The list of sub-processors is shared with Enterprise customers under NDA during purchase order and onboarding.

Data Retention

We keep Personal Data only for as long as we need it for the purposes in this policy. Your account details are kept while your account exists and removed when you delete it. Some records outlive the account: invoices and payment records are kept for six years because tax and accounting law requires it, records of the terms you accepted for as long as a claim about our agreement could be brought (six years after it ends), connection records for about 30 days, and server logs and security records for up to one year. The account deletion guide lists every record we keep after deletion, why, and for how long.

Data Transfers

Your information may be transferred to and maintained on servers outside your jurisdiction, including outside the UK and the EEA.

Where personal data leaves the UK or the EEA, we make sure it is protected by an adequacy decision or by approved safeguards such as standard contractual clauses, with the UK International Data Transfer Addendum where it applies. You can ask for a copy of the safeguards used by emailing info@cliqer.io.

Disclosure Requirements

We may disclose your data:

To comply with legal obligations
To protect our rights and property
To prevent wrongdoing
To protect user safety
To defend against legal liability

Data Security

We use commercially acceptable means to protect your Personal Data, but no method of transmission or storage is 100% secure.

Your Rights

California Residents

Under California's Shine the Light law, you can request information about data sharing with third parties for direct marketing purposes.

California residents under 18 can request removal of publicly posted content.

Where UK or EU data protection law applies, you have the right to:

Access the personal data we hold about you and get a copy of it
Have inaccurate data corrected (rectification)
Have your data deleted (erasure)
Ask us to restrict how we process it
Object to processing based on legitimate interests
Receive your data in a portable format
Withdraw consent at any time, for example by using the unsubscribe link in any newsletter. Withdrawing does not affect processing that happened before
Complain to the Information Commissioner's Office (ico.org.uk), or to the data protection authority where you live

To use these rights, email info@cliqer.io. We respond within one month. You can also delete your account yourself, as described next.

Email: info@cliqer.io
Website: Contact Page

CLIQER LTD
Quadrant House, 20 Broad St Mall, Reading, RG1 7QE, United Kingdom

Terms and Conditions

Terms and conditions governing the use of Cliqer software and services.

Delete Your Cliqer Account

How to permanently delete a Cliqer account and what information may be retained.