Custom Domains

Custom domains let your team serve Cliqer rooms on a hostname you own, for example present.yourcompany.com. Presenters and guests join at your address instead of cliqer.io, while your marketing pages, docs and account area stay on cliqer.io (only room pages are served on your hostname).

Prerequisites

• A team on the Studio or Enterprise plan (custom domains are managed per team).
• You must be a team owner or admin to add or remove a domain.
• Access to your DNS provider so you can create a CNAME and a TXT record.

Add a domain

1. Go to Dashboard → Custom domains.
2. Click Add domain and enter the hostname you want to use. A subdomain such as present.yourcompany.com is recommended. (An apex/root domain like yourcompany.com works only if your DNS provider supports CNAME flattening.)
3. The domain is added with the status Awaiting DNS, and the exact records you need are shown on its card.

Create the DNS records

Each domain card lists the records to create at your DNS provider. Copy each value with the copy button next to it, then add them exactly:

• CNAME record — points your hostname at Cliqer.
  • Name: your hostname (for example present.yourcompany.com).
  • Target: the target shown on the card.
• TXT record — proves you control the domain and issues the TLS certificate.
  • Name: the _acme-challenge... name shown on the card.
  • Value: the token shown on the card.

Add both records, then return to Cliqer.

Check status

DNS propagation and certificate issuance are not instant, so status is updated when you ask for it, never by background polling.

1. Click Check status on the domain card.
2. The status moves through:
   • Awaiting DNS — your records have not been seen yet. Give DNS a few minutes to propagate, then check again.
   • Issuing certificate — your records were found and the TLS certificate is being issued (usually a few minutes).
   • Active — the certificate is live and your rooms now serve on your hostname. The DNS records section is hidden once a domain is active.

If something is wrong the status shows Error with a short message (for example, a record that does not match what Cliqer expects).

Using your domain

Once a domain is Active, open a room on your hostname — for example https://present.yourcompany.com/123456 — and it serves exactly as it does on cliqer.io, with your team branding applied. Any non-room address on your hostname (the homepage, pricing, docs) redirects to cliqer.io, and your hostname is marked noindex so search engines only index the canonical site.

Remove a domain

Click the delete button on a domain card. Cliqer removes the Cloudflare custom hostname and stops routing the domain immediately. You can remove a domain at any time, including after a plan change.

Troubleshooting

• Stuck on Awaiting DNS — confirm the CNAME Name and Target match the card exactly, with no extra trailing dots, and that you did not accidentally proxy the record if your DNS provider is also Cloudflare. Public DNS can take a few minutes to propagate.
• Certificate not issuing — confirm the TXT record Name and Value match the card exactly. Re-check after a few minutes.
• Apex/root domain — apex domains need CNAME flattening (or an equivalent ALIAS/ANAME record). If your provider does not support it, use a subdomain such as present.yourcompany.com.
• Wildcards — wildcard hostnames are not supported. Add each hostname you need individually.