Sign In
Every way to sign in to Cliqer v3, licence seats, the sign-in lock with Touch ID or Windows Hello, and the messages you may see.
Every way in ends in the same place: a signed-in main window with your room open.
| Method | What you do |
|---|---|
| Licence key | Type the key and press Log in (Classic) or Sign in (Studio layout). Keys look like AAAA-BBBB-CCCC-DDDD. |
| Email or username and password | Fill in Email or username and Password, then press Continue. |
| Passkey | Press Biometric (Classic) or Sign in with a passkey (Studio layout) and finish in the system dialog. |
| Press Google (Classic) or Sign in with Google (Windows Studio layout) and finish in your browser. | |
| Start free | Opens the email form. A new email creates a free account. |
On macOS the Studio layout (Split View) offers licence key, email and passkey. For Google, sign in from the Classic layout.
The sign-in form
Classic
- Licence key with Register and Log in. Register opens the email form to create an account.
- Or continue with email swaps in Email or username, Password and Continue. The link then reads Use licence key instead.
- Biometric starts a passkey sign-in. Google starts a Google sign-in in your browser.
- Start free opens the email form. When Cliqer already has an account session for you, it reads Continue as and your name.
- Need help? Click here to chat opens the support page.
Split View
- Sign in to start a room, with Email or username, Password and Continue.
- Use a licence key instead swaps in Licence key ("The key from your purchase email.") and Sign in. The link then reads Or continue with email.
- Sign in with a passkey, and Continue as with your name when Cliqer has an account session for you.
- "New here? Enter any email to start free."
- An empty field shows "Enter your email and password." or "Enter your licence key."
Classic
- Licence key with Register and Log in.
- Or continue with email swaps in Email or username, Password and Continue. The link then reads Use licence key instead.
- Biometric starts a passkey sign-in in the Windows dialog. Google opens the sign-in in your default browser.
- Start free, or Continue as and your name when Cliqer has an account session for you.
- Need help? Click here to chat opens the support page.
Studio layout
- Sign in to start a room: Email or username and Password with Continue. Use a licence key instead swaps in Licence key with Sign in, and the link then reads Or continue with email.
- Sign in with a passkey, Sign in with Google, Start free (or Continue as and your name) and Register.
- While Cliqer works, Signing in shows. After a refusal, Try again appears.
Extra steps
- 6-digit code. Cliqer may ask for a code from your email or your authenticator app after the password. Type it and press Continue. Cancel goes back. Email me a code instead (when your account also has an authenticator app) or Send a new code (when the code came by email) sends a new code to your email.
- Passkey. The system draws the dialog. On Windows Cliqer says "Finish the passkey sign-in in the Windows dialog."
- Google. Cliqer says "Finish the Google sign-in in your browser." with Open the browser again and Cancel. After you approve, your browser may ask to open Cliqer. Allow it.
- Working. Signing in shows while Cliqer talks to the server. Cancel stops it.
Licence seats
A licence key lets one computer host at a time. If the key is already hosting somewhere else, you see a seat message instead of a room. Windows says PC where macOS says Mac.
| Title | Message | Buttons |
|---|---|---|
| Licence In Use On Another Mac | Free the seat to use this licence here, or retry once the other Mac has signed out. | Free Seat, Retry |
| All Seats In Use | Every seat on this account's licences is in use. Sign out on another Mac, or free the seats. | Upgrade |
| Another Host Took This Seat | Cliqer disconnected from the room. | Reconnect |
| Owner Sign-In | Sign in with the account that owns this key to free its seats. |
Free Seat frees the seat and signs you in here.
To free seats from a browser, open My licences on cliqer.io and press Manage devices on the key. Devices on this key lists each computer and how many seats are in use. Release signs that computer out and frees its seat straight away; Release all frees every seat on the key.
- Signing out frees the seat too. Sign out in Settings frees this computer's seat, and Free Seat frees the seat held elsewhere.
- Up to 3 frees per seat every 30 days. Freeing from the dashboard, Sign out and Free Seat all count: a key frees up to 3 computers per seat every 30 days, so a 10 seat key frees up to 30. Past that, contact support to free another. A key with unlimited seats has no limit.
- An unused seat frees itself. A seat whose computer has not been seen for 30 days goes to the next computer that signs in with the key.
Version and licence messages
| Title | Message | Buttons |
|---|---|---|
| Update Required | This licence does not cover this version of Cliqer. Update Cliqer or renew the licence. | Update |
| Licence Expired | This licence has expired. Get a plan or continue with the free plan. | Renew (a lapsed key), Get a Plan, Continue With the Free Plan |
| Licence No Longer Active | This licence is no longer active. Get a plan or continue with the free plan. | Get a Plan, Continue With the Free Plan |
| Cliqer (version) Is Out | Your licence includes every version up to (version), and you can keep it forever. Subscribe to get the newest features. | See What Is New |
When the server sends its own sentence, Cliqer shows that sentence instead.
Other messages
| Title | Message | Shown as |
|---|---|---|
| Licence Key Not Recognised | Check the key and try again. Keys look like AAAA-BBBB-CCCC-DDDD. | Dialog, Try Again |
| The Server Answered (number) | Try again in a moment. | Dialog, Retry |
| Signed Out While Offline | Cliqer could not reach the server for too long, so it signed you out. Sign in again once you are online. | Dialog |
| No Licence | This account has no active licence for this Mac. | Under the form |
| Sign-In | Sign-in failed. Try again. | Under the form |
| Passkey | Passkey sign-in did not finish. | Under the form |
| Google sign-in did not finish. Try again. | Under the form | |
| No Connection | Cliqer could not reach the server. Check the connection and try again. | Under the form, clears by itself |
| Signed Out | Your session ended. Sign in again. | Under the form |
More fixes are on the Troubleshooting page.
Sign-in lock with Touch ID or Windows Hello
Cliqer can check it is you before it signs you in at launch.
Turn on Unlock with Touch ID in Settings > General, under Account. On the next launch Cliqer says "Cliqer asks for Touch ID before it signs you in." with Unlock with Touch ID and Use another account. Without Touch ID set up, Cliqer says "Touch ID is not set up on this Mac."
Turn on Unlock with Windows Hello in Settings > General, under Account. On the next launch Cliqer says "Your sign-in is locked with Windows Hello." with Unlock with Windows Hello and Use another account. Without Windows Hello set up, Cliqer says "Windows Hello is not set up on this PC."
Use another account signs you out so you can sign in with a different one.
Sign out
- Settings > General, under Account: Sign out. My account opens your account page on the web ("Plans, seats and devices on the web.").
- In the Classic layout, the sign-out icon in the title bar does the same.
- Settings > Advanced > Reset all settings signs you out and returns every setting to its default. Cliqer asks "Reset all settings?": "This signs you out and restores every setting to its default. It cannot be undone." Confirm with Reset.
- If Cliqer cannot remove your sign-in from the keychain (Windows Credential Manager on Windows), you see Sign Out Did Not Finish and stay signed in.